Return Policy
At Ottimo Supplies Limited, we aim to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, you may return eligible items in accordance with the policy below.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation must be provided.
Certain products may be excluded from returns for hygiene, safety, or customisation reasons unless faulty or damaged.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged:
Custom-made or personalised products
Clearance or sale items
Perishable goods
Opened or used items not suitable for resale
Faulty or Damaged Goods
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with details and photographs where applicable. We will arrange a replacement, repair, or refund where appropriate.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error or a faulty product.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without proof of postage.
Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied.
Contact Information
For return requests or refund enquiries, please contact:
Ottimo Supplies Limited
Unit 7 Livingstone, Howard Street, Batley, West Yorkshire, WF17 6JH
Company Registration Number: 01471337